He states that it was demolished when it came in and not in the condition it was in when I received it. I tell him that I understand everything but send me my product back. We argue and cuss a few minutes and I am infuriated. I inform him what's going on and he immediately goes into deflection mode about it all be my fault. I did not receive a call on 11/9/22 so I called on 11/10/22 and the so called manager answered. I tell them that this is more than unacceptable and I am told a manager will call on 11/9/22. I speak to someone that informs me that they have destroyed my device since I had not communicated with them. I called on 11/8/22 to check on the product. I verified the package was picked up this time. I found that the box and it had been moved to a shelf as inventory so I placed it back on the dock for pickup. On August the 16th I started looking for the device to see what the status was and noticed that the shipping label had never been scanned. The device was repackaged in the same condition as we received it and prepared for shipping and put on our loading dock bay. We removed the device from the customers home who does not live at the location on 7/1/22 not knowing I only had 30 days from the time of purchase and that they had already extending the time. ******* was great through email and sent me a return shipping label. The battery pack showed that the batteries were non functional and needed to be replaced. I received the product and installed the unit on June the 30th I sent an email to tech for less and received an email back in regards to the issue I was having. Good Evening, On April the 13th 2022 I placed an order for a **** Battery Pack.
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